Why Us?

When you and your vehicle are in a car accident, you have to make several important decisions very quickly. One of them is where you will take your car to be repaired and restored. Star Collision is not the only body shop in Grand Rapids, Michigan, nor is Star of Rockford the only one in north Kent County. Why should you choose Star to fix your car? 

Reasons to Choose Star

There are many reasons why you should trust us during this stressful time. First, we are a local business with ties to our community. Star Collision has been locally owned and family operated since 1958. Local doesn’t just mean nearby to us. We live and work among you, and we care about the people here. We support local organizations and businesses. Many of our customers come back when they have another fender bender or if they decide they want to increase the beauty and uniqueness of their cars

Part of being a local business is having a commitment to accountability. Star is not a national chain. We strive daily to be accountable to our customers. This builds trust and understanding over time. We give them excellent service, and we walk them through every aspect of the repair - from arranging the tow truck to the final pick up - so they know what we are doing, when, and why.

We work with insurance companies on our customers’ behalf and have established close working relationships with all of the major insurance carriers. This gives us the ability to directly manage insurance claims, minimize paperwork, and get claims approved and paid hassle free.

As a result, we have hundreds of customer reviews from local people online. Don’t just take our word for it. You can read for yourself what their experiences with our staff at Star have been here (Star Collision) and here (Star of Rockford). 

Another large part of our success at Star is because of the training that we give our technicians. Both of our locations are I-Car Gold Class shops. This means our technicians receive instruction in proper repair techniques and procedures so they can do their jobs safely and well. They receive updated training every year, including classes in new vehicle technologies and repair techniques. We invest in our technicians so they remain well trained, current, and fully capable of repairing the wide variety of vehicles on the road today.

At Star we have chosen to make commitments to our community, our customers, and our staff. We believe that is a winning formula and what makes us this area’s foremost provider of comprehensive collision repair services, auto glass replacement, and custom body and finishing work.

When an accident happens, we’re ready to help with 24/7 accident assistance at 616-364-6222 (Grand Rapids) or (616) 866-2640 (Rockford). Just bring us your car and a claim number from your insurance company and we’ll take it from there. You will not regret it when you choose Star.

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