When our customers bring their cars to us for repair work after a collision, they often ask us how long it will take to get the work done. This may seem like a simple question, but there are many factors that determine how long it takes us to complete a repair. Here we will break down the answer so it’s clearer.
What Factors Affect How Long Repair Work Takes?
There are a number of things that can delay a repair, including:
Insurance authorization – You may want your car back in its pre-accident condition ASAP, but your insurance company has to approve the repair work before we can do our job. Sometimes they do this very quickly, and sometimes it takes several days.
Extent of the damage – When our estimator examines your car for damage, that only includes what is visible. When we take apart your vehicle to repair it, often new damage is discovered. The insurance company must sign off on the additional damage which will also take more time to repair.
The complexity of the repair – Some repairs are more complicated to do than others. Structural repairs in particular can take more time.
The make and model of the car – Some car parts, especially for older cars, foreign vehicles, or sports cars, can be harder to come by. While most car parts will be available in 1-2 days or less, sometimes they can take a week or more to get. Acquiring parts can take longer than the repair work itself!
Our Repair Process
At Star our repair process begins with an estimate. When you bring your car in, our estimator will go over it carefully and send off an estimate of repairs to your insurance company. We will pre-order necessary parts before we get approval so that we can be ready for the repair when it does, but we cannot start the work until we receive the approval.
When we begin the repair work, we will disassemble the car. At this point we often find more damage than was visible before. We resubmit the estimate to your insurance company for supplemental approval and order the supplemental parts. When we receive the supplemental approval, we can begin repairing. Typically this will take 1-2 days.
If your car has a very advanced electronic system we have to recalibrate it when the repairs are finished in order for the system’s features to work correctly. As an I-Car Gold Class collision repair shop, we are committed to providing the highest quality work, so we double check everything on your vehicle before we authorize a release and call you to let you know that it’s ready to pick up.
As you can see, there are many steps in the repair process. Each step takes time, so what might seem like it should take a day or two might really take 3-5 days. By taking the time to do everything correctly, however, we can ensure that it’s done right and you will be satisfied with your results.
We know that getting into a car accident is frustrating. It’s scary, it’s expensive, and it’s inconvenient. It’s normal to want your car back as soon as possible, and at Star Collision and Star of Rockford we do everything we can to make the repair work go smoothly and to complete it as soon as we can. If you have any questions about your repair, don’t hesitate to ask. We want you to be fully satisfied with your experience with us.